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‎04-02-2017 05:42 AM

HP Recommended
Product: HP Photosmart C4400 series
Operating System: Mac OS X 10.11 El Capitan

Hi,

 I'm trying to install my lovely old printer onto my MacBook but I keep being asked for Admimistrator name and password but I don't have either. Is there anything I can do to get round this or do I have to buy a new printer?

Thanks x

1 REPLY 1

‎04-03-2017 01:26 PM

HP Recommended

Greetings @Nia21, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to setup your Photosmart printer on your Macbook and it is prompting you for the password. 

Don't worry, I will be glad to help. However, I would need more information to assist you better. 

Where do you get the prompt for the password? (On the Macbook or the printer)

Are you able to make a copy on the printer? 

 

To the best of my knowledge, there is no password set on the printer. 

The administrator name and password requested is the username and the password of your computer. 

Please enter the username and password of your computer and let me know if it worked. 

For the printer manual, please click here. 

If the issue persists, please share a screenshot of the message, so that I look into it further. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

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