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Llcontre
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After Windows Update MFP 775 don't scan to network files

HP Recommended
HP LaserJet 700 color MFP M775
Microsoft Windows 8.1 (64-bit)

After the recent Windows Updates against Wannacry, our printer, an HP LaserJet 700 color MFP M775 model CC523A, doesn’t want to scan to network files.

If we make a verification on the settings of one of the users, we got the error: Error at the operation, Check the configuration and try again.

In the Event Log of the printer we are getting these errors: 42.B0.01 and 44.12.04

If I check the configuration that the printer has from another Windows Computer, I can make the connection to the destination directory and I am able to delete and rename the files that are in the directory.

I don’t know what else to check, everything was working perfect until these updates.

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Llcontre
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More information on this. After I rebooted the printer and unplug and plug the device, I am able to scan to clients with Windows 8.1 and Windows 2012, but I can’t still scan to a folder when this folder is located in a Windows 10 computer.

 

Every time that I press the verification button when I setting the location on the printer, I get the error in the Event Log Page: 42.B0.01 Missing String ID: en-US: cFrontAllEdgesColon.

If I tried to add the location right on the printer, I get the error Path or network path not found. But If I go to another computer, using the same settings that I am using in the printer, I am able to connect to this folder.

 

The Printer has the latest Firmware (2308209_000585) and I was able to scan to this folder before to apply the Windows Updates KB4020821, KB4016509, KB4016871, KB4016509, KB4016871.

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MorrisMok
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Can I check if there is any resolution for this? do HP provide any patch to upgrade the printer framewrok?

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Llcontre
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Until this moment I didn't receive any reply on this issue.  

 

I am also waiting for some firmware update on this. 

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