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‎05-01-2017 05:38 PM - edited ‎05-01-2017 05:39 PM

HP Recommended
Product: HP 2540
Operating System: Microsoft Windows 10 (64-bit)

I send a print job to the printer wirelessly and its only one copy to be printed.  After it prints there is a pause and a printer error message pops up.  I go into the print job screen and it will show the print job still in the queue. I try to clear it out and it takes for ever for it to clear or cancel.  Is there an issue with this printer on Windows 10?  I think i tried to reload the driver in an effort to clear the problem but it is still doing it.  Any suggestions?

1 REPLY 1

‎05-03-2017 07:35 AM - edited ‎05-03-2017 07:37 AM

HP Recommended

Hi @Tover,

 

 

Good Day.   Thanks for taking an interest in the HP support forums. I reviewed the case where the print job is getting stuck. I will be really glad to assist you here. 🙂

You are an important HP customer and it is a genuine pleasure to share this platform with you.:)

Recommended: Use the HP Guided Solution

Step 1: Delete job files and restart

Step 2: Use HP Print and Scan Doctor

Step 3: Reinstall the print driver

Step 4: Other things to try

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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