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marcus01432
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Alignment page won't pring

HP Recommended
Envy 3550
macOS 10.12 Sierra

The alignment page won't print. The test page prints. The printer will print my documents. It started after inserting a black catridge. It sets to default alignment. 

 

I downloaded the software again. 

 

Still get the spinning circle with an arrow on the printer display saying it will print the alignment page. If I cancel, it spins for ever cancelling. 

 

Thanks in advance for some hints.

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Jeet_singh
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Hi @marcus01432,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having an issue with the printer stuck on Alignment page. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer product number? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Have you tried to clean the cartridges and the printhead?

Are you using genuine HP ink cartridges?

 

In the meantime, let's try to perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Next thing, If the issue persists, I would suggest you might have to perform an Advanced reset on the printer. Please respond to this post with the details of the product number to assist you further. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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marcus01432
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  1. It's an HP Envy 5330 printer.
  2. I use reconditioned ink jet cartridges. I'll get another printer before paying full price for manufacturer cartridges
  3. Yes. The cartridges print already. But alignment doesn't work. 

Thanks for the reset information. I'll give that a try and report back.

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Jeet_singh
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Hi @marcus01432,

 

Thank you for replying,

I appreciate your time and efforts,

 

Unfortunately, I'm still not able to pull any information using this product number. If you're not sure how to find that information, please click here for instructions: http://hp.care/2bygf7l

 

HP does not recommend using refilled or Counterfeit ink cartridges, for more please visit this link.

 

For further assistance on alignment, request you follow the steps suggested in the support document for - HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays

 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

Jeet_Singh
I am an HP Employee

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marcus01432
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Thanks Jeet. I tried the Hard Reset in your last reply . No go. Probably this is related to using a non-hp cartridge. 

 

Anyway the product number is the HP Envy 5530.  Thanks again.

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DavidSMP
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Hi @marcus01432,

 

I rad the post completely. Great effort and terrific resolve to try and get the issue fixed. Kudos to you on that score. 🙂  As @Jeet_singh is out of office for the day, 

 

I request you to perform all the prescribed steps from this link Alignment Unsuccessful and check if that resolves the issue.

If it does not please try all the required steps from this link Resolving 'Ink Cartridge Problem and if the issue continues, then please contact Hp phone support to get the cartridge or printer replaced as the issue could be hardware related.

I request you to perform all the prescribed steps patiently to try and resolve the issue.

Link to contact HP phone support: http://hp.com/contacthp Please select the country and follow the on-screen instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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marcus01432
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The cartridges work fine. It's just the alignment. I am not buying HP certified cartridges. I have been using cartridges from a remanufacturer only trouble with the cartridge twice in the past 20 years. 

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DavidSMP
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Hi @marcus01432,

 

In that case please perform all the required steps from my previous post to try and get the issue resolved. If it continues, Please contact HP phone support for further assistance.

Link to contact HP phone support: http://hp.com/contacthp Please select the country and follow the on-screen instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Upbutton to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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DavidSMP
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Hi @marcus01432,

 

In that case please perform all the required steps from my previous post to try and get the issue resolved. If it continues, Please contact HP phone support for further assistance.

Link to contact HP phone support: http://hp.com/contacthp Please select the country and follow the on-screen instructions.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Upbutton to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 

 

 

DavidSMP
I am an HP Employee

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