Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Running OS X 10.9.1 with a Photosmart c310. Trying to scan. The printer is connected wirelessly. I have an Apple Airport Extreme router. I've uninstalled the HP software. Reset printing system. Installed the printer from the system preferences. The printer works fine. When I try to scan (from Preview, Image Capture or System Preferences) I get the "error occurred while communicating with the printer" message immediately. 

 

Please help. Very frustrated. 

5 REPLIES 5
HP Recommended

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
HP Recommended
Thanks. I've tried this to no avail. Paid for a printer/scanner and now just have a printer.

My son had to go to kinko's to do his school project because my HP printer/scanner won't scan. Awesome.
HP Recommended

OK, did you restart the router by pulling its power plug momentarily?

 

You also may try to download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
HP Recommended

I have tried the following:

 

1) Resetting the Print System on my Mac

2) Downloading the latest printer driver from HP

3) Downloading the latest firmware update on the Photosmart B210a printer itself

4) Powering down my router/wireless

 

Still, I get: the printer is not responding.

 

HELP!!!!!!!

HP Recommended

What router?  What version of OS X?

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.