App for IOS HP ePrint

[Peterland]

Dear,

I'm using  the IOS App HP ePrint, I'm have a problem when I receive an excel attachement send in A6 format 10x15 cm and I want to print this the format it has been changed to A4. Allthough the orginal was A6. I want it to stay in A6 format, because the printer concerned has A6 paper in it. Can I adjust the standard settings somewere in the App for A6?

manythanks in advance

Peter

[Rainbow23]

@Peterland,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you out.

I understand that you wanted to know if you can print in A6 format from you IOS App.

You may install the HP AiO Printer Remote App from this link and check: Print and Scan from the HP AiO Printer Remote App (Android & Apple)

Let me know how that works.
 

I hope you have a good day ahead.

[Peterland]

I installed the App, but the received content stays on Letter, so that doesn't bring the solution. In the mean time I log in at HP connected, there I can reprint any item.

There I change the paperformat from Letter to A6 and then I can reprint, but this is not ideal.

The problem is caused that after printing through HP  ePrint the paperformat changes van A6 (original) to Letter 8,5 x 11 inch, when you need to reprint the item the printer says that it needs Legal paper.

Peter

[Rainbow23]

@Peterland, 
Thank you for your reply, I'll be more than glad to help you.

I understand that the issue did not resolve after following the steps in the previous interaction.

As we have tried all the possible solutions for this issue, please contact phone support for further assistance at the link: www.hp.com/contacthp

I hope you have a good day ahead.