Auto Answer In-Coming Faxes

[FiloADL]

I can send faxes.  I set-up the fax receiving as auto answer.  The machine rings, tries to pick it up, says connecting, and then fails.  Fax does not come in.  If it is ringing and I press Ok the fax comes in - it prints.  How do I make the auto receive work?

[Dragon-Fur]

@FiloADL

Printer Website Support Homepage - includes How-to, Troubleshooting, Drivers, and more:

HP Officejet 6600 e-all-in-one

The fax may be failing for one or more reasons.

Help is available in the User Manual:

User Guide, Chapter 5, Page 58 > Changing the fax settings

If the number of rings set (for example) is not the issue, you may need to read / scan the entire Fax section (Chapter 5, starting on Page 43).

More information is also available in Chapter 8 - Solve a problem, Page 99:  The fax test failed

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[hpdev-sg]

Thanks for your question. How many rings have you setup for the printer to auto-answer? I have seen instances where the sending fax machine gives up just at the time that the receiving fax machine answered the call. By any chance, when you do press "OK", do you press it after only the first one or two rings?

Please try setting up the printer to auto-answer in a fewer number of rings than what was originally set and see if this fixes the issue. 

Also, please note that if you are using a telephone answering machine, it would need to be configured to pick-up the call before the printer. 

http://support.hp.com/sg-en/document/buu04072

[TL_cake]

Hi FiloADL,

I suggest you connect a Telephone Ansering Machine (TAM) to the 2-EXT port of the printer. Printer set to maximum rings to answer. Set the TAM to minimum rings and when the there is an incoming call, let TAM answer the call first. Printer will start to eavesdrop the line for fax tone, if the incoming call is a fax call, printer will takeover the call from TAM.

Hopefully this works for your case.

Thanks.