Auto switch from tray 1 for envelopes to tray 2 for letters on HP Officejet Pro 8500A Premium

[MrHope]

I think we are going to need to find some one with this printer in front of them. Or someone with hands on exp. with this partular model HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n Maybe Printdoc can help. Could maybe ask him. Thanks for trying.

[pcwizard]

Hi MrHope,

You will need to set the paper source from the printer preferences.

I am going to install the printer and check the settings.

Let me know what options you have for paper source?

[MrHope]

Oh their it is.Is set to Auto Select . & I can change that to tray 1 or 2.

[pcwizard]

Hi MrHope, 

Does your print preference screen have the following options for Paper source?

[MrHope]

In properties Where it says Paper Available I am looking to get it to list not just letter, or just envelope, as a single. I need it to have both available

[MrHope]

Yes, Now I feel bad Sorry

[pcwizard]

Hi MrHope,

Are you indicating that the paper size you want to have an option to have more than one type of paper at time selected?

If you go to the printer properties you can designate what each tray has assigned to it.

[pcwizard]

Hi MrHope,

No need to be sorry. I am hear for the long haul till we can get this resolved for you.

[MrHope]

please go back to the original post & slowly read through it. You will see this is explained

[pcwizard]

Hi MrHope,

Yes, I remember I just wanted to make sure with all the setting adjustment you still have them set correctly. Is the tray 1 the only one that fails to stay set after you hit apply/ok or does tray 2 do the same thing?

Thank you for being patient during our troubleshooting process.