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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 12:35 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477
Operating System: Microsoft Windows 10 (64-bit)

Automatic duplex printing works when I print the Configuration Report directly from the printer.  When I send a PDF file to the printer, I only see the Manual Duplex option.  I believe my printer model supports automatic duplex printing.  Ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2017 12:31 AM

HP Recommended

Hi,

Change the setting to Installed and press the Update Now button, that should resolve the problem.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

5 REPLIES 5

‎03-17-2017 12:38 PM

HP Recommended

Hi,
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎03-17-2017 12:45 PM

HP Recommended

Says Duplex Unit is not installed but spec sheet for my model says it comes with auto duplex feature.

 

Getting started with OneDrive.pdf

‎03-18-2017 12:31 AM

HP Recommended

Hi,

Change the setting to Installed and press the Update Now button, that should resolve the problem.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎03-18-2017 07:55 AM

HP Recommended

Sorry, should have mentioned that I tried that.  Changed setting to Installed and clicked on Update Now.  Change did not take.

‎03-21-2017 02:24 PM

HP Recommended

Thank you for your clear and concise directions. They were the exact answer to my issue. Kudos!

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