Black Ink Cartidge

[KristieA]

Good morning, Everyone!!  I have had my hp Officejet 6962 for a month now and after only a few print jobs, the XL black ink cartridge will no longer work, although the cartridge is still full. The cartridge is an authentic hp cartridge.   All adhesive is removed , the tab has been slightly pulled away from the body of the cartridge and I have performed all troubleshooting recommended by hp.  

Is anyone else experiencing the same problem and have a solution?  HELP!!!  And THANKS.

[sandytechy20]

@KristieA

Welcome to the HP Forums. I would be happy to help you with your HP Officejet 6962 printer. I understand that you are getting issue with black ink cartridge and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Make sure the ink cartridges are properly vented and seated correctly.

Clean the printhead.

• From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon   .
• Swipe up on the display, and then touch Printer Maintenance.
• Touch Clean Printhead, and then touch Continue.
• Examine the test page.

Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[buckeye6]

Black ink cartridge won't print and the color is very faint. I have tried replacing the cartridge twice, unplugged all power cords, cleaned printer heads, etc...but it still won't work. The printer is less than 6 months old. Thank you in advance for any help.