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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Photosmart 7520

I cannot find a black ink cartridge to fit the printer.  It is the 'slim' black cartridge on the very left-hand side (marked with a  |><| symbol).  The black XL cartridge is fitted, but the display message is "one or more cartridges appear to be missing"

 

Also, the printer will not scan or copy with the cartridge missing.

 

Where can I buy the missing black cartridge?  Thanks in advance.

3 REPLIES 3
HP Recommended

The cartridge on the left end, the same size as the color cartrdiges, is the Photo cartridge, not the Black cartridge.  You can buy it in the store or from HP or others online. 

 

The "bow tie" cartridge is called the Photo cartridge.  

 

The 564 black cartridge has a pentagon on the cartridge but a circle on the box....  The Photo cartridge has a bow tie on the cartridge and a camera on the box.   

 

The document here may help  It is available in the standard or XL size.






Figure : Photo ink cartridge with camera logo

Image: Photo ink cartridge with camera logo


Figure : Black ink cartridge

Image: Black ink cartridge

 

Black and Photo cartridges also have different label icons:

 




Figure : Photo ink cartridge

Image: Photo ink cartridge                  


Figure : Black ink cartridge

Image: Black ink cartridge       

 

 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

Genius! Thank you so much!

HP Recommended

You are welcome.  When you get the photo cartrdige installed and everything is working please come back and mark the appropriate post as "Accept as solution".  This will help others with similar issues find the answer.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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