Black does not print on Photosmart 8250

[ike8]

I have cleaned the print heads, tried new black ink and re-aligned.  I am getting a calibration error, alignment failed.  Refer to device documentation for details.  Can't figure this out, any suggestions?

[The_Fossette]

Hi @ike8

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues printing is black.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

As you have mentioned that you have already tried with a new cartridge and getting alignment failed message, it looks like a hardware failure. I recommend you to contact phone support to check the available service options for your printer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Hope that answers your question.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!