-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- Blank pages and error 13.05.00 - Laserjet P3015 & P4015

Create an account on the HP Community to personalize your profile and ask a question

02-12-2014 01:56 PM
I've got two different model printers with the exact same issue. These are the Laserjet P3015 and P4015. The problem is as follows...
If I print a single page (like a supplies status page) it will print a blank page.
From Tray 1, if I try to print 2+ pages (like a configuration page) all of the pages will be blank.
From Tray 2, if I try to print 2+ pages (like a configuration page) it will jam with error 13.05.00 and all of the pages will be blank.
Swapping the toner cartridges does not change the problem.
An Engine Test will print a blank page.
A Half Self Test shows no image on the drum.
On the P4015 I swapped the DC Controller, it did not change the problem.
I'm extremely puzzled as to what is causing this issue. Blank pages and a jamming issue? I'm beginning to wonder if I'm missing a problem in the gear train or with one of the motors. Has anyone else seen this problem before and can offer some insight in how to fix it?
02-12-2014 05:57 PM
The 1st piece of paper is about half way into the output bin when it jams. But at that point the 2nd piece of paper is just hitting the fusing assembly, and seems to start folding up here like it's not going through the fuser as fast as it is coming out of the registration assembly.
I marked the gear on the toner cartridge so I could perform a Drum Rotation Test. The toner cartridge drum does not spin. I tested this with 2 other toner cartridges that I pulled from working printers, same results.
02-13-2014 11:49 AM
