• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-03-2017 07:53 AM

HP Recommended
Product: Envy120
Operating System: Mac OS X 10.6 Snow Leopard
The screen in the printer is blank but it works via the computer
3 REPLIES 3

‎03-03-2017 06:56 PM

HP Recommended

@DDx,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that the display of your HP Printer is blank and you are able to print from the computer.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2kaNjFh

 

Let me know how that works.

 

I hope you have a good day ahead.

Rainbow23 - HP Support.

‎03-04-2017 01:15 AM

HP Recommended
Thank you: BUT I have seen this and fine the steps required. I have even tried to 'get support' but instead if a direct link up; it takes me to the website as if I am linking up for the first time, requiring me to even select the country I am in! HOW TEDIOUS! If you want people to use the website, don't you think a more logical and direct link availability would be the best way?
I find it even more annoying when you go through all the steps to find the model/serial number (not where the website said I would find it!) etc; there comes a message says Ng the warranty is over and a selection to 'challenge' this! Yet, NO link to get assistance that I could pay for.... so; what is the point? Can't get help, get doubly annoyed by a badly designed website and then you send me a link that I have already found and used! In other words; more of my time is being wasted but the printer is still a lame duck!
It's about time the HO gets real and realises that customers need proper support and service help!

‎03-04-2017 09:40 AM

HP Recommended

@DDx,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.