Blue screen error code B8887564 on DesignJet T520 24"

[VIIS]

Anyone know what the error code B8887564 means? 

[davidzuts]

Part is available from hp for a lot less money. Cost is 25.00 US.  Just paste this part number in the link below:

CQ890-67105

https://parts.hp.com/hpparts/Default.aspx?mscssid=

[rasheddul]

Hi,

Thanks for contacting with HP Support Forum.

If any body face the below related proble of HP designJet T120/t520 printer relted, you must follow the below process:

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

Also try to Isolate the printer by removing any connectivity cables, printhead

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

N.B: Part No. CQ890-67081 is an older revision.

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.

If problems with the FW, will not recommend you to use the old USB with the firmware again.

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

http://www.ebay.co.uk/itm/282153834889

I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Thanks,
Rashed

[davidzuts]

You keep on telling people to replace the main pca. That part is not cheap and 95% of the time the usb thumb drive with the firmware is the issue. In fact right now it is out of stock since so many people have been ordering it to solve the issue. Since the main PCA lists for 274.00 I would think a gamble of 25.00 is probably worth the try. Of course everyone will have to wait until hp gets the thumb drive back in stock.

[rasheddul]

Hi,

I have posted mulple solution, if anybody want to legal way like HP athorized related replacement process they need to replace Main PCA.

If anyone want to replace only USB thumb, they can do also.

I have posted both of solution for legal way and bypass way (cheap). Somebosy will accept HP athorize process and someone accept bypass way. I hope you are understand.

Regards,

Rashed

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[davidzuts]

Just so you know the usb thumb drive was not avaiable from HP until about 2 months ago. In fact hp authorized support providers can not order it thru their channels and have to use the hp parts link as there is no discount for this item. I think hp was forced to provide the part since so many of these units have experienced the drive going bad and no way to update or replace the firmware when it happens. Since hp sells the part now I would think this is the way most people should go.