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‎02-17-2017 12:32 PM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: Microsoft Windows 7 (64-bit)

The printer has been in use less than a month, bought new. The user interface screen on my HP PageWide Pro 477dw MFP is showing a blue screen with the letters B800000 when I send a print document to it. Usually, this occurs when it has been idle for 20 minutes or more. The printer is set as a network printer using a static IP address. Do you have any suggestions as to what this error code is?
Steps taken have been to 1) check IP/Ports 2)check sleep time (2hours) 3)clear waiting print documents 4)Stop/Start print spooler 5)check Ethernet cable connections 6)test pages printed from printer/computer fine

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