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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-11-2016 01:27 PM

HP Recommended
Product: Deskjet 6940
Operating System: Microsoft Windows 10 (64-bit)

I am unable to connect printer wirelessly. I purchased a bluetooth adapter. The information I have obtained instructs me to

open the toolbox from the printer control panel. Control panel apparently was not included in the software I downloaded and installed. I would appreciate some help with this. Thanks............

3 REPLIES 3

‎07-11-2016 11:07 PM

HP Recommended

Hi,

Which bluetooth adapter did you purchased? is it the HP BT400 or the BT450?

 

You should pair the Bluetooth device with youyr PC, then click Add Printer under Devices and Printers, the HP Toolbox should not be applicable for the print solution available for Windows 10.

 

If you experience any issues, please clarify what exact steps you are trying to take and what exact behavior you experience.

 

Shlomi



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‎07-14-2016 02:23 PM

HP Recommended
It is a universal CSR 400 Bluetooth USB adapter. Tried your recommendations but still unable to configure printer wirelessly.

‎12-19-2016 03:41 PM

HP Recommended

I have also purchased a universal Bluetooth USB Adapter and plugged into my HP Deskjet 6940 with no results.  The USB device is showing a blue light, however, there is an orange exclamation point (!) showing next to it. My printer EWS screen states: "There is no Bluetooth Device present."

 

I have followed all instructions from the on-line HP User Guide without any luck.  Why does the printer not recognize the Bluetooth USB Adapter?

 

Please help! 

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