I want to scan just one page to my computer. I place the page on the glass pane. I activate HP Scan from my computer. I get an error message on both my iMac and on the printer window that says "The document feeder was not able to pick up the original. Load the original in the document feeder and try again."
I take the page out from under the lid and place it in the document feeder. Same result.
Then I upgraded and reloaded the driver for the printer and the scanner from the HP website. I restarted the computer. I turned off the printer and unplugged it plugged it in again and powered up.
Tried again. Same result. "Scan failed"
Please help. I haven't been able to find anything in the forum.
For wired connections, make sure the cable is connected to the printer Ethernet port and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.
If you have a connection issue when scanning only, continue to the next step.
Step 2: Restart devices and check driver scan settings
Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.
Turn off the printer.
Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
Close all running programs on the computer, then restart the computer.