Bottom of page cut off when printing

[LizZivney]

When I print anything (PDF, web page) or use my printer's scanner to copy anything, the bottom of the page is cut off. And the top margin of the page is too large. It appears like everything has been shifted down half an inch, and off the page.

Things I have tried:

• Confirmed that my page size is set to Letter, and that I am printing on Letter-sized paper.
• Searched for some kind of "margin" setting -- cannot find any setting either in Google, Adobe, or the printer's settings.

This has been happening for as long as I've owned the printer (years). Since it seems to happen for any type of document I print from any program, I suspect it's something related to the printer and not to any specific document I'm printing or program I'm using. Any suggestions on settings to adjust or things to try would be appreciated!

Photos showing examples. Note that this was printed double-sided, so the second page is cut off at the top of the page instead of the bottom.

When printing double-sided, the top of the page is cut off. A whole sentence was lost.

[sandytechy20]

@LizZivney

Welcome to HP support community.

Align the ink cartridges

1. Load plain white paper into the input tray.

2. Search Windows for the name of your printer, and then click your printer in the list of results.

   HP Printer Assistant opens.

3. Click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Align Cartridges .

   The printer prints an alignment page with rows of numbered boxes. Each box on the page consists of two sets of lines.

   

5. On the alignment page, find the box in row A in which the two sets of lines overlap the most, for example, A10.

   

6. In the printer software, select that box from the A drop-down list.

7. Repeat these steps for each row of boxes on the alignment page.

8. Click Done.

You can refer this HP support community:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[LizZivney]

Thank you @Sandytechy20. I followed the steps to align the print cartridges and re-printed the document. The same amount of text is still cut off, no improvement.

[Riddle_Decipher]

@LizZivney Did you happen to click on the link mentioned at the bottom of the last tech's post? if not please do and get back to us with the results.

[LizZivney · Accepted solution]

Thank you for highlighting the link. As suggested in step #4, I examined the settings again in Chrome. I tried adjusting the Margin setting from "None" to "Default" and this resolved the issue when printing from Chrome. I will look for a similar setting next time I print from another application.

It's surprising that setting margins to "None" cuts off text. I would expect it to be smart enough to include all the content, and just minimize the white space around the content. There must be some funny logic in Chrome or in the HP printer that tries to scale just the width without considering the height of the document.

[sandytechy20]

@LizZivney

This might require remote access of the your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.