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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2016 03:15 PM

HP Recommended
Product: HP Deskjet 2541
Operating System: Microsoft Windows 10 (64-bit)

My mother bought me this printer (online I assume) for college and I opened the box and there is no power cord.  Please help...

5 REPLIES 5

‎04-26-2016 03:21 PM

HP Recommended

The power cord would have been included if this was purchased from a reputable dealer, I would suggest contacting the seller.  I would also be concerned about the cartridges and working condition of the printer.

 

A quicker method may be to buy the power cord and adapter from eBay or similar.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎04-26-2016 07:02 PM

HP Recommended

This doesnt really help me.  I dont know where she bought it from and I cant exactly afford one on Ebay hence the reason she bought it for me.  Is that how you recommend solving missing items from HP products? Ebay?  I assumed HP would reputible enough to help me with this situation since it is your product, but I guess not.  I wont be purchasing Hewlett-Packard products anymore and will make sure she doesnt either.

‎04-26-2016 08:38 PM

HP Recommended

I would suggest you call your mother and ask were she bought the printer and then follow up with the seller.  It was not sent from HP with a missing power supply, I suspect it was not a new product. 

 

You can  check the warranty with HP's warranty tool here.  If the printer is still in warranty I suggest you contact HP for support.

 

BTW, it is not "my" product.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎04-26-2016 08:53 PM

HP Recommended
Well if you are a volunteer, maybe you can give me a 1800 number I can call that actually doesn't direct me to this forum or www.hp.com/support... it is under warranty and brand new out of the sealed box. Does HP deal with its customers anymore or do they just have volunteers talk to them on the net?

‎04-26-2016 08:55 PM

HP Recommended

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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