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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Bought wrong Printer Ink

HP Recommended

I bought the wrong ink. I just opened it and put it in and got error message, googled error message and checked ink and yep it's the wrong one. I use 61 and I got 62xl combo pack. Is there any thing I can do since store won't take it back since it's open.

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HP Recommended

Hi @rstrope,

 

Sorry...the store only replace the same cartridge in failure cause.
In this case, check if exist another option directly with HP:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

I hope that helps !
Smiley Happy

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If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !
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I´m a volunteer in the HP Forum !

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I tried looking throug support and can't figure out who to even contact

 

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HP Recommended

@rstrope

 

Call 1-800-334-5144

Support for Warranty and Out of Warranty products

Available 24/7/365 for most products.

 

I hope that helps !
Smiley Happy

Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !
Smiley Very Happy

I´m a volunteer in the HP Forum !

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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