Bought wrong Printer Ink

[rstrope]

I bought the wrong ink. I just opened it and put it in and got error message, googled error message and checked ink and yep it's the wrong one. I use 61 and I got 62xl combo pack. Is there any thing I can do since store won't take it back since it's open.

[Ronaldo_Ferrei2]

Hi @rstrope,

Sorry...the store only replace the same cartridge in failure cause.
In this case, check if exist another option directly with HP:

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope that helps !


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If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

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I´m a volunteer in the HP Forum !

[rstrope]

I tried looking throug support and can't figure out who to even contact

[Ronaldo_Ferrei2]

@rstrope

Call 1-800-334-5144

Support for Warranty and Out of Warranty products

Available 24/7/365 for most products.

I hope that helps !


Can I ask you a favor ?

If the question is clarified, mark my answer as "resolved" and click on the icon of the "hand" to provide "congratulations" in recognition.

Have a nice week !


I´m a volunteer in the HP Forum !