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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy 5530
Windows
When I turn n the printer, the display screen flashes the error message C4EBA23D. If I turn the printer off, then on again. The error message is still there. HELP!
5 REPLIES 5
HP Recommended

Hello darboyk2, 

 

Please try the below steps that should resolve the issue.

 

- While the printer is ON, remove the ink cartridges.

- While the printer is ON, unplug the power cord from back of the printer.

- Shut down the computer.

- Power Off the Wireless Router.

- Wait for 60 seconds.

- Plug in the power cord to the printer. Printer should power ON automatically else press the ON button to do so.

- Install ink cartridges only when the printer prompts you to do so.

- make copy ( black / color )

- Now power on the Router and the computer. 

Regards,
Jabzi

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Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended
The ink cartridges are over too far to the right. I can't get them out.
HP Recommended

Hello,

It seems to be a Carriage Jam issue.

Please try the below steps.


Make sure the printer is ON. Reach into the cartridge access area, and then manually move the carriage.
If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

If the issue still exists, check for the paper pieces near the carriage area. Also tilt the printer side ways, pull the input tray out. Check if there is any paper stuck in there.


If the carriage does not move manually, its time to SERVICE the printer. Hence you may have to call HP Tech Support for further assistance.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended

Hi,

Yes. I finally got it to move from right to left by tilting printer on its left side and gently pulled the cartridges down and then returned to right side again.

Thank you for your suggestions.

 

HP Recommended
I had to tilt my printer on its left side as well, just as Donnab500 described. The printer cartridges then finally moved. I was able to get my printer back online.
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