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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-06-2016 05:07 PM

HP Recommended
Product: HP OfficeJet Pro 6975
Operating System: Microsoft Windows 7 (64-bit)

I have a client with an HP OfficeJet Pro 6975 that I installed 4 months ago. Was working fine until this week, then it stopped printing and the display is medium blue with the white characters "C9C70000" and a power symbol icon (circle with vertical line at top) on the screen. Will not print, shows not connected to the computer in Devices and Printers box. Powered off and on several times, see HP logo for less than a second then blue screen with white letters again. USB connection, no wireless. If this a printer blue screen of death?

 

Never seen this before, no hits searching for "C9C70000" in HP forums or on Google (I have never had zero hits on Google with an error code). Anyone seen this before? Any suggestions? 

 

Thank you - Eric

3 REPLIES 3

‎10-07-2016 11:14 AM

HP Recommended

Hello @Custom_Computer,


This is a great location to get assistance! I read your post and see that you are getting the error message "C9C70000". I would like to help you resolve this issue. 

 

I have a provided a couple of documents that may help with this error code:

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

 

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎03-10-2017 03:29 PM

HP Recommended

In order the resolve the C9C70000 error, I had to unplug the printer from the wall outlet. Simply powering off the printer with the printer's power button does not cancel the error, only returns the same error.

 

 

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‎11-02-2017 12:46 PM

HP Recommended

Hi,

It is related to Power issue, check you printer power cable and the plug in the wall...

 

Good luck...

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