CM4540 MFP - the printer is still Initializing

[chesaliot2]

Hi
I have a disk clear 100% in the screen for the model cm4540 mfp but it just stops there and will not go to start up menu...I had left it for 3 hours but still it's the same, it's giving me the same message disk clear 100%. I tried many town to shut it down and plug it out and leave for a little and start again but I'm on the same issue...can you help me with this matter...

[SHThompson]

Did you do a partial clean or a full clean from the pre boot menu?

If you have not then you might need to do a partial clean which will wipe out your active firmware copy and any data you have stored on the machine.

Please note that if you do a full clean you need to have a copy of the firmware ready on a USB stick because afterwards the machine will not work until the firmware is reloaded.

You can probably find instructions and possibly even videos online giving you all the steps to do either procedure, so I'm not going to try to go into details someone else probably documented better than I would off the top of my head.

If my post resolves your issue please click the accepted as solution button under it. To thank a technician for a post click the thumbs up button under the post. You can even click both buttons. <g>

[chesaliot2]

hi

i did download the firmware and followed the directions from the hp website, when I downloaded the firmware to the printer its giving me a download error, 99.02.26, which says incomplete bundle. i would need your opinion and ideas with this. thanks

[SHThompson]

Download the Firmware from the web site again, you seem to have a corrupted or incomplete file.

[chesaliot2]

ok i will try to download it again and hopefully it would work.

[SHThompson]

Did you make sure your USB Drive was formatted properly? I think it might have to be fat 32 but I'm not 100% sure on that.

Also if you have two USB drives from different manufacturers you might try putting it on both drives because occasionally you might have a compatibility problem.

[chesaliot2 · Accepted solution]

Hi
I tried 3 different usb drive one worked properly and I have downloaded the firmware to the printer. The printer is now back on a ready state. Thank you for the information and for your help.

[SHThompson]

You are welcome, and remember technicians like kudos that's the way to say thank you to them.