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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2016 12:52 PM

HP Recommended
Product: Color LaserJet CP5225
Operating System: Microsoft Windows XP (64-bit)

My printer is showing the following error code "10.9531 Error".  I have cycled the power, removed and re-installed the toner cartridges, and even unplugged it from the wall without success.

 

Ian

 

3 REPLIES 3

‎04-04-2016 01:08 PM

HP Recommended

This is related to toner collection unit door at the back of printer unit.

 

Open the toner collection unit door and close it and ensure it is closed firmly.

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.

‎07-01-2018 08:12 AM

HP Recommended

Im encountering the same, and i tried to open it but it is still the error comes out. 


‎07-03-2018 08:21 AM

HP Recommended

@mielvn if you are seeing the error msg even after reseating thn the unit has to be checked and serviced. Suggest you to contact HP Tech support or nearest HP service center to get it serviced.

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.
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