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‎11-01-2016 10:41 AM

HP Recommended
Product: CP1215
Operating System: Microsoft Windows 10 (64-bit)

Need to print config page from printer as no tool box available for Win10.

 

Instructions say to hold Green Go button, but this only causes the ready light to start blinking (which can be stopped by sending a doc to the printer or just opening and closing the paper drawer).

 

Anyone know how to get a config page out of this machine, or any other way to get page count?

 

4 REPLIES 4

‎11-01-2016 12:13 PM - edited ‎11-01-2016 12:22 PM

HP Recommended

once the light starts blinking, have you tried pressing the go/resume green button again? I'm not sure why it wants the printer to be installed on the computer before it will give you printer information.

 

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I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎11-01-2016 12:51 PM

HP Recommended

Tried that-nothing. Have also tried Resume and Cancel at same time. Nothing.

 

Thanks for trying.

‎11-01-2016 12:56 PM

HP Recommended

that was my next suggestion 😞

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

‎11-11-2016 01:16 PM

HP Recommended

Hi,

Can you see a different response if you unplug the USB from the printer and then press and hold the resume button?

 

If so, try connecting the USB to a different USB port of your PC, as well be sure to plug it directly and not throug any USB hubs or extensions which may cause connection issues.

I would also suggest trying a different cable then check for any difference.



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