CP2025dn won't Print in color after downloading Windows 10

[nsmiles29]

I recently downloaded Windows 10 on my laptop (ASUS) and now My Color Laserjet CP2025dn won't print in color. Yes, I have already quarduple checked that it's marked to print in color. I tried printing from Powerpoint, Adobe, and Word. No luck. I also tried to download some drivers but it still won't work. It seems to be printing in black and white just fine. Please help as soon as possible. I have some very important things to print off.

[nsmiles29]

I just tried printing from my friends Laptop, she still has windows 8, and it's working fine, so I know this is a windows 10 issue, can someone please help me with this?

[nsmiles29]

Still not working. I'm really struggling here. I've tried switching drivers. I've gone through each driver under device settings and switched it to color, but on the general tab, it still says that color isn't supported. What's really stupid is that the printer has printed test pages in color, but it won't prin any of my documents in color. 

[Pastor_Mark]

I am having the exact same problem...

[D_Spectre]

I found this under a Windows 7 issue and it worked for me under Windows 10:

In the driver user interface "Printing Properties\Device Settings\Installable Options\Device Type" tree node has the following selections: COLOR-MONO-AUTODETECT. AUTODETECT will be default.

DEVICE TYPE behaviors when Printer Auto Configuration=Disabled:
If "Installable Options\Device Type=MONOCHROME" or "AUTODETECT" and the UPD is pointing to a color device, the COLOR tab will not be presented in the UPD driver which prevents selection of "Print in Grayscale." Because the UPD PS driver always sends color data to the device regardless if the device is monochrome or color, the UPD will always print color output to color devices

If "Installable Options\Device Type=COLOR" and the UPD is pointing to a color device, the COLOR tab will be presented in the UPD driver which allows selection of "Print in Grayscale." Selection of "Print in Grayscale" will print monochrome output; unselected will print color output.

Printer Auto-Configuration=Enabled, the UPD driver Device Settings tab Device Type=Auto Detect, pointing to a color device

Printer Auto-Configuration=Enabled, the UPD driver Device Settings tab Device Type=Color, pointing to a color device.

Printer Auto-Configuration=Disabled, the UPD driver Device Settings tab Device Type=Color, pointing to a color device.

[Alaska_Mark]

Setting the device type to "Color" worked like a charm!!  Thanks!!!

[brewyork]

Ugh I can't believe this doesn't work correctly out of the box!  Thank you for posting - this fixed our problem.

[Hero2]

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@D_Spectre wrote:

I found this under a Windows 7 issue and it worked for me under Windows 10:

In the driver user interface "Printing Properties\Device Settings\Installable Options\Device Type" tree node has the following selections: COLOR-MONO-AUTODETECT. AUTODETECT will be default.

(Etc. ...)

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This looks like the solution to my problem, but I must admit that I don't know how to get to "the driver user interface ..."?

And I should add that my printer(-driver) is HP Color LaserJet CM2320fxi MFP UPD PCL 6!

Please help. Else I will have to go back to Windows 7, where everything worked...

[Hero2]

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@Hero2 wrote:

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@D_Spectre wrote:

I found this under a Windows 7 issue and it worked for me under Windows 10:

In the driver user interface "Printing Properties\Device Settings\Installable Options\Device Type" tree node has the following selections: COLOR-MONO-AUTODETECT. AUTODETECT will be default.

(Etc. ...)

---

This looks like the solution to my problem, but I must admit that I don't know how to get to "the driver user interface ..."?

And I should add that my printer(-driver) is HP Color LaserJet CM2320fxi MFP UPD PCL 6!

Please help. Else I will have to go back to Windows 7, where everything worked...

---

OK.

I found the solution on a page with this title: "HP Color LaserJet - Unable to Print in Color or Unable to Auto-Duplex (Two-Sided Printing Fails) after installing the UPD"

Here: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=59274&docId=emr_na-c02005997&docLocale=e...