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‎03-02-2017 07:42 PM

HP Recommended
Product: HP OfficeJet 6830

I chatted online with a tech support person who told me my problem with my printer was definitely hardware and to call a number 1-855-785-2777 and when I called the menu offered these support options that I chose from. It was either HP Instant Ink or problems with your printers hardware. Well, I chose the printer's hardware and listened as the recorded voice told me to go back to the internet, hp.com/support.

I had been told by the chat support that I would call that number and they would arrange to replace the printer. I don't understand. I had a question about whether I would have to pay shipping and handling, which I can't actually, but I wanted to hear them say I had to andn nonetheless I was unable to get through to anybody, any human being at all.

I went to www.hp.com/support but I think I had been there before. I had chatted with support who turned me over to tech support.

4 REPLIES 4

‎03-03-2017 01:34 AM

HP Recommended

Hi,

The number you list is HP Cloud Services, supporting HP Instaln Ink and not the prtner hardware.

 

I assume you may misunderstood the support agent or got a wrong number by mistake, but that would only be a guess..

 

I'm not sure of the exact US number, but by filling this form and selecting to contact via Phone you will get a case number among the phone number to contact HP support for your printer:

https://support.hp.com/us-en/contact-hp/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/53...

 

Hope that helps,

Shlomi



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‎03-03-2017 11:54 AM

HP Recommended

My only choices are Chat and Tweet. I have chatted before and that's how I know the printer needs to be replaced as I have told you and the number to call and I just now tweeted.

‎03-03-2017 12:30 PM

HP Recommended

I finally got through to someone on the phone. HP Ink is the right menu selection to take and I finally got a person and he got the whole thing processed for me. Should have a new printer on Monday.

Thanks for your help.

‎03-03-2017 03:30 PM

HP Recommended

You're welcome, sorry for not being much help in here 🙂

 

Great to hear you were able to access a support agent and everything seems on the right track now..

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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