Can my Envy 4520 print on card stock paper (8.5x11 sheets)? When I try, the paper jams.

[mckurtz]

I want to print on card stock sheets (8.5x11) but when I try, the paper jams.  Is there a way to solve this?

[atharva_gp]

@mckurtz,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Try changing the paper settings on the printer.

• Open the paper tray and close the tray.
• You would get a notification to change the paper

        

• Select the appropriate paper settings.

Step 2: Select the paper settings from the application you are printing

• In the software application, you are trying to print from, click File, and then click Print.
  • The Print window opens.

• Open the Properties dialog box.

  • Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

  • Select the required settings

• Try to print

• If the issue persists, proceed to the next step

Step 3: Create custom paper sizes from Devices and Printers

• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

          

• Select Create a new Form

           

• Select the photo paper size.
• on the bottom of the form enter the width, height specifications, etc. that you find from the photo paper packaging.
• Rename the form
• Click OK.
• Open the photo, click on print.
• In the print preset window, select the custom paper size  that you have created
• Try to print.

Let me know if this information helps. 

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