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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-27-2017 09:29 AM

HP Recommended
Product: Officejet 6600
Operating System: Microsoft Windows 10 (64-bit)

I regularly scan to computer. Now receive "Device cannot be found" error message. Am able to print from computer. Have rebooted system several times.

2 REPLIES 2

‎05-27-2017 01:33 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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‎05-27-2017 05:28 PM

HP Recommended

        cannot scan to computer from 4502 control panel

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