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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-05-2021 01:31 AM

HP Recommended
Product: LaserJet Pro 400 MFP M425
Operating System: macOS 11.0 Big Sur

I installed HP Smart software on my Mac. When using the Scan function, the Resolution drop down list only shows 75, 150 and 300 dpi. But my printer can scan at up to 1200 dpi. Why did HP cripple their newest software to not allow high resolution scanning? How do I scan at 600 or 1200 dpi?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2021 10:03 PM

HP Recommended

Let's try HP Easy Scan instead:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Click the top Presets menu and then Edit Settings, there you may change the scan resolution and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4

‎09-05-2021 08:57 AM

HP Recommended

Hi,

Make sure the source is set to Flatbed Glass and check the options then, the top ADF supports up to 300 DPI and therefore won't show any other options when the source is set as Automatic Document Feeder.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎09-05-2021 01:59 PM

HP Recommended

I set the source to Flatbed Glass. The highest resolution is still just 300 DPI.

‎09-05-2021 10:03 PM

HP Recommended

Let's try HP Easy Scan instead:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Click the top Presets menu and then Edit Settings, there you may change the scan resolution and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎09-05-2021 11:26 PM

HP Recommended

With Easy Scan, the problem went away.

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