Can receive faxes, but cannot send.

[GeauxBet]

Hello,

I have just bought an HP OfficeJet Pro 8600 Plus.  I operate on a Desktop XP.  I did the fax setup and also ran the test and Passed everything.  I can receive a fax but when I try to send one it won't go.  The phone dials but the operator comes on after it rings a couple of times with the standard message "If you want to make a call..."  What do I need to do?

[Rudy1906 · Accepted solution]

Sorry that you are experiencing this issue. Here is a link that may assist you.

http://support.hp.com/us-en/document/c02891758

What type of phone service do you have? Is it a bundle (Internet, Cable, Telephone)?

[sharris415]

Hello. I am having the same exact problem that you were. I can receive faxes, but when I attempt to send I get the operater message that my call cannot be completed as dialed. I went through each step that was suggested to your posting, but am still having the same problem. What specifically did you do to resolve the problem with your printer?

Thank you.

[ejobacon]

I am also having this problem.  I cannot send faxes to a specific number.  My settings are: ECM - off.  Fax speed - Slow.  Auto Answer - On.  Rings to Answer - 2.  I have the J4680C All in One.  This is not hooked up to my computer.  Being used as a Fax machine only.  I was able to send and receive a test fax to the HP Fax line.  Unsure what else to try.  I received error codes 344, 351, and 345.  Any help would be appreciated. 

-E