My scanner has stopped working. Printing is still OK. I have had this printer for a couple of years with little problem. I get the following error message: "Scanner communication can't be established. Ensure your product is powered on, check connection and ensure your network is functioning properly." I have run Scan Doctor, and there is apparently a Driver problem. I checked for a newer driver, but when I check, it says my driver is up-to-date. I uninstalled and reinstalled the HP sofrware. I got the scanner to work after the reinstall but after I shut down my computer for the day, the next time I started it, I was not able to scan with the same error message as before. My printer is connected wirelessly through my router. My internet provider recenlty upgraded my router.
May the Forums be with you! It is a great place to find the help you need, from other users, HP experts, and other support personnel!
Going through your post, I see that you are having issues while scanning using the HP Officejet printer. I’d suggest using the HP Scan and Capture to scan. Go to http://bit.ly/2oAYXby to download and install the HP Scan and capture app on your PC.
HP Scan and Capture is a simple and fun application that captures photos or documents from any HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications. Here are the detailed instructions on how to use the app: http://hp.care/2nZfg1K
Let me know if that helps!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex I am not an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.