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- Can't connect Hp Advantage 3635 printer to wireless network

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03-02-2019 09:10 AM - last edited on 07-10-2024 02:10 PM by SofiaML
Recently switched to a new router and had problem connecting the printer to the wifi network. Then used WPS and it worked. It was all good. Then had problem connecting another device to the network so I switched to the old router temporarily just to check the settings before switching back to the new one. Printer failed to connect to the network so I did a reset on the printer and again used WPS but this time to no avail. Tried everything I could find online from following virtual agent's instruction to using print doctor to smart app but to no avail. Photos of the printer wifi status are attached.Network detected.
"HP COMMUNITY TEAM NOTE"
03-03-2019 12:18 PM
Welcome to HP Support Community
If you have a USB cable for your printer, try updating the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-3630-all-in-one-printer-se...
Also Reset the Printer Network settings back to Factory defaults. Press and Hold the Wireless Button and Cancel Button for 5 seconds.
Next uninstall the printer driver from Root level and download the Full Feature Software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions to setup the printer wirelessly
Keep me posted how it goes
Thank you and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
