Can't disable FTP

[FB_SysDev]

My organization prohibits anonymous FTP connectons on our network. Every other HP device we have can have FTP services disabled via the web administration or via telnet command. However the Digital Sender Flow 8500 fn1 doesn't seem to have either ability. The FTP service is missing from the listing of network services, and the normal telnet command does not work (looking at the listing of commands available doesn't show any FTP configuration options).

Firmware is FutureSmart 3 - 2304070_439649 - dated 20150218

If I attempt to open a FTP connection to the device I can do so, and login with anonymous.

Again:

- No option to disable ftp in web administration, network services (TFTP yes, FTP no)

- The normal ftp-config:0 command doesn't work (telnet)

- Telnet command listing does not include FTP commands

- Searching the support forums and Google doesn't bring up any results aside from hundreds of sales brochures that include FTP or TFTP terms.

Any ideas? Thanks.

[HVR]

Hi,

I have the same problem... Help, please!

[FB_SysDev · Accepted solution]

I ended up solving this via Web JetAdmin. The FTP option is in WJA on that printer, by disabling it in WJA the printer then disabled the FTP service (verified by network scan on the printer).

I actually was engaged with HP support on this issue and we were kind of going in circles. They would tell me to disable FTP by clicking the option in the Administration screen. I would send them a screenshot asking where the option was on that screen? They would send a screenshot back that showed the option. I sent another screenshot asking again where the options was because it wasn't on my screen. They replied with another screenshot. It was kind of a circle of miscommunication.

Anyway, fixed it in WJA. All good.