Can't get scanner to scan to computer on HP Envy 4500 wireless printer

[AniBrP]

This printer copies fine. When I try to scan a document into my pc, printer screen says: Make sure "Scan to Computer is On" I'm not sure how to check that and can't get it to scan? Thanks in advance!

[VK14]

Hi,

Kindly click on the following link to resolve the scan communication issue.

http://support.hp.com/us-en/product/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/document/c04889...

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[JanKrank]

Hello there,

If your printer has a scan button or icon but it does not function, turn on the Enable Scan to Computer function in HP Utility.

The scan button works when you have HP Scan software installed on the Mac. In case you are unsure if the driver is installed, click this link to download and install HP Easy Start, which guides you through the driver installation:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

After you install or if you know HP Scan is on your computer, follow these steps to enable scan to computer.

1. On the Mac, open Finder , click Go in the top menu bar, click Applications, double-click the HP folder, then double-click HP Utility.
2. Click All Settings, click Scan to Computer, then select the box next to Enable Scan to Computer.
   Figure : Enable scan to computer in HP Utility

   
3. On the printer control panel, navigate to the scan menu or icon, then select your computer name.
4. Select one of the available scan shortcuts, then touch or select Scan. 
5. A folder opens on the Mac where the scanned file has been saved.

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