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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Try / Consider:
Essentially the same fix as for the “not compatible with a policy” error, this repair method can help in those cases where Windows Updates may have corrupted driver components in the Operating System.
Solution contributed by ShlomiL
Be aware that if you have other printers installed on your PC, those printers will need to be reinstalled once completing these steps.
1. Uninstall the HP Software from your PC.
2. Create a backup of your full registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right-click the Start menu and select Run
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP technology.
Dragon-Fur
HP Recommended
Try / Consider:
Essentially the same fix as for the “not compatible with a policy” error, this repair method can help in those cases where Windows Updates may have corrupted driver components in the Operating System.
Solution contributed by ShlomiL
Be aware that if you have other printers installed on your PC, those printers will need to be reinstalled once completing these steps.
1. Uninstall the HP Software from your PC.
2. Create a backup of your full registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right-click the Start menu and select Run
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP technology.
Dragon-Fur
2
0
0
HP Recommended
HP Recommended
You are welcome, Glenn.
Happy Printing!
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP technology.
Dragon-Fur
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
