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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-19-2017 09:16 AM

HP Recommended

I did all of this too and 4x6 photo paper isn't even an option.

And now I have to turn off and back on the wireless connection every time I turn the printer on.

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‎04-19-2017 09:35 AM

HP Recommended

One thing I notice about all the responses from HP people to help? We, the users are to blame.

Well, we are not.

These printers are terrible and HP will not admit it and will continue to blame us instead of taking responsibility.

They should have issued a recall long ago and replaced these crappy printers.

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‎04-19-2017 09:38 AM

HP Recommended

Hi beachmom,

I'd love to help. Can you please remind me what operating system and software program you are using to print your photos?

Thank you!

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎04-19-2017 09:42 AM

HP Recommended

I have Windows 10 and have done everything in every response on this thread.

They do not work.

This printer is a pos.

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‎04-19-2017 10:20 AM

HP Recommended

Hi beachmom,

 

I sent you a private message. Please click the mail icon in the upper right corner. 🙂

-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button to thank me. Mark Accepted Solution if I solved your inquiry.
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‎04-19-2017 10:24 AM

HP Recommended

Good to know whatever it is, if it works, cause mines still doesnt.

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‎04-19-2017 11:21 AM

HP Recommended

Hi Joebhoy,

 

From your screenshots,  I am curious about the settings that are displayed in your printer properties. I notice that there is a yellow warning icon on the "Paper Source" - "Photo Tray" value. Under the "Print Quality" tab, what happens if you change the "Media" value to "HP Photo Papers" (or another photo paper) and then try to print?

 

 

Please mark the post that solves your issue as "Accept as Solution".
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I work for an HP Partner
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‎04-20-2017 04:50 PM

HP Recommended

Hi Joebhoy,

 

Another thought is that perhaps the printer may be having a "paper pick" issue. I know that you have been trying a LOT of things and are likely tired of it; I can totally appreciate and respect that. If you are up for it, I suggest trying the things listed in the document at the following link to see if it is indeed a "paper pick" issue with the printer, or to at least rule it out:

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c043564...

 

Thank you for your patience!

 

Kind regards,

-Kay Kay

Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the "Thumbs Up" below to say "Thanks!"

I work for an HP Partner
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‎04-29-2017 08:40 AM

HP Recommended

Went through the suggestions - still no luck.

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‎04-29-2017 08:42 AM

HP Recommended

That 'conflict' is no longer there now.

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