Can't print from photo tray on Envy 5540

[ReverseTalk]

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@Splante wrote:
Using my Samsung tab
Screen saying out of paper
Remove and replace new photo paper 4 x 6 many many time, always the same result.

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Have you tried following the steps in this document to resolve the out of paper error?

http://support.hp.com/us-en/product/HP-ENVY-5540-All-in-One-Printer-series/5447939/document/c0435640...

[Mike681]

Kay_kay

Yes, that's the message and your screenshot is exactly what I get on Windows 10.

The protocol you are using to set the printer/ paper options seem similar to what I might have been trying but when I get back I will follow your instructions and see what happens

Thanks for your assistance

[Splante]

Many time

[Kay_Kay]

Hi Mike681!

I just wanted to follow-up with you. Have you had a chance to try the steps I posted to see if this resolves the photo tray issue you have been experiencing. Please let me know if you have any questions! 🙂

Kind regards,

-Kay_Kay

[Mike681]

My apologies, Kay_Kay,   I have been immersed in something else and until you reminded me I had completely forgotten about trying out your solution.

It is late where I am now but tomorrow I will see if I can get a print from the photo tray using your method.

Again, thank you for your assistance

Mikde

[Mike681]

Kay_Kay

Success!

I followed your instructions and was able to print a 4x6 photo direct from the photo tray.

Following your protocol I no longer got the error message concerning empty paper trays or conflicting printer settings.

I printed from the photo tray with the main paper tray both full and empty, it worked without a hitch both times.

I consider the problem solved.

Many thanks for your help

Mike

[Mike681]

Accepted as Solution

[Kay_Kay]

Hi Mike,

I am so glad that resolved the issue!

Thank you for letting me know!

Kind regards,

-Kay_Kay

[Ashp123]

Hi Kay Kay

Can you please confirm what the resolution to this issue is?

I print from my iphone and alos see the "load paper.." error message when attempting to print on 4x6 photo paper

Thanks

ash

[joebhoy]

Hi, i'm still having issues with this printing photos. Still getting the out of paper error from printing within windows image.

If I do it in HP photo creations it prints to the A4 p[aper. Can you detail the exact steps to get it to work. Teh post previously with the screenshot doesnt work for me.