Can't print to A5 paper size

[jhendral]

I need your help..

I bought a new HP Deskjet 2029 two weeks ago. But until now, if I want to print on A5 paper size, I can't find that size in the printer properties. According to the printer specifications, the printer supports A5 paper size (http://www8.hp.com/id/en/products/printers/product-detail.html?oid=7787706&jumpid=reg_r1002_iden_c-0...). I have tried installing the driver in Windows 7 32 bit and the same problem occured. How can I solve this problem? Thank you.

[Dragon-Fur]

@jhendral

Printer:

HP DeskJet Ultra Ink Advantage 2029 Printer

Full Feature Software:

File name: DJ2020_1321-1.exe

Release details:  

Released: Oct 30, 2015

Version 28.8

Fix and enhancements

• Added support for Windows 10
• Most current version of the software includes all previous fixes and enhancements.

 

The paper size does appear to be supported: Specifications

The Media type (kind of paper) and the Paper Size must be set -- and the combination must be acceptable to the printer software.

EDITS - correction 2 -  paper type

 Example from Officejet 8630

Media type "Plain Paper"  64 to 90 g/m² (16 to 24 lb)

Control Panel > icon view > Devices and Printers >

Right-Click on Printer > Printing Preferences >

tab Printing Shortcut >>

Select Shortcut "Photo Printing with white borders" >

Under Paper Type:  Confirm / Select HP Advanced Photo Papers

tab Paper / Quality >>

Advanced >

In Paper/Output: Paper Size > Select A5

OK > OK

Media type "HP Advanced Photo Papers"  

might be acceptable with

Paper Size A5

The precise manner in which you adjust the settings depend on both the printer software AND the program you are using to submit the print job.

Media type (kind of paper) and Paper Size are (can be) adjusted in

Printing Preferences.

 Example in section:

• Printing Shortcut – A5 Paper

Example based on Officejet Pro 8630 - Full Feature Software installed.  The "shortcut" presentation may differ in your software.

Printing Preferences can be reached (and adjusted) within Print Preview.  Most browsers, document editors, document readers, and photo image software provide some form of Print Preview.

Help, Suggestions, and Examples:

Manage Print Output with Print Preview

Sections, various - including:

• Preparation

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[jhendral]

Thanks for reply.

In my Paper/Quality tab, I can't find Media type "(Regular) Paper", just Plain Paper, Normal Quality; Plain Paper, Fast Draft Quality; Plain Paper, Best Quality; Specialty Paper, Best Quality; and Photo Paper, Best Quality. And all of that media types don't have A5 paper size.

Fyi, I live in Indonesia. Does HP 2029 support A5 paper size in my location?

Thank you.

[Dragon-Fur]

@jhendral

Assuming you have installed the Full Feature Software, I would expect the size to be available.

I am not aware of your location having an impact on the available features. ??

I will post back if I find anything substantive.

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[jhendral]

Yes, I have installed the full feature software.

And I have tried installing in Windows 7 32 bit and got the same result.

Thank you.

[JonW]

What application are you trying to print A5 from?

What does the Printer Preferences look like?

This

Or this

The first Picture is when the full solution driver is installed and the second one is when the InOS class driver is installed.

[Dragon-Fur]

@JonW

Thanks for stepping in!

I found something of interest, at least for the Officejet Pro 8630...

A5 paper is selectable in the Photo Shortcut in combination with Media Type: "HP Advanced Photo Papers".

I have edited my previous post with the updated information and provided an example of the setup in the linked document in that Post.

This does not explain why @jhendral does not see the A5 selection in the Paper Size List ...  I would at least expect the Full Feature Software to pick up the Size even if the combination is not allowed.

Thanks again for any insight.

Edits 06-October-2016

Thanks to ShlomiL for clarifying the issue:  

The driver is indeed missing the A5 selection for both the Deskjet 2020 series and the Deskjet 1510

@jhendral

Suggested Fix:

Please create / use an Alternate Driver > HP Deskjet 6940

The procedure:

1. Control Panel > icon view > Devices and Printers > Right-Click your printer icon > Printer Properties
2. Within the Ports tab, note down the name of the port selected for your printer and close the window.
3. Click on Add Printer and then click "The printer that I want isn’t listed".
4. Select the last option of local printer and click Next
5. From the existing port drop down select the port used by your printer.
6. Install the Printer Driver >> Select HP (left column) >> Select HP Deskjet 6940 driver (right column)
   Note: If the specified model is not available, press on Windows Update and allow it several minutes; the 6940 will be then listed.
7. Follow the wizard and complete the steps.

Additonal information and examples are provided in 

Printing Preferences

Section(s):

• Alternate Print Driver
• Example Add a Printer

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

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