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HP Recommended
HP Pavilion Desktop - TP01-1137c
Microsoft Windows 11

I just upgraded to Windows 11, and now my HP DeskJet 4100e printer won't print from my desktop HP Pavillion. HP Smart recognizes the printer, shows the InstantInk status accurately, and reports that the printer is "Ready." I have been able to use the scan feature to create .pdf's, but I can't PRINT those same .pdf's. I've tried opening the pdf files in Acrobat DC, and that won't give me a print option. I'm trying to use the File Explorer to print a pdf (or any other file type), and I can't find a print option. Has Anybody got a solution? I'm all ears. I replaced my 9050 printer with this 4100 because of similar erratic issues, and before Windows 11, the 4100 worked great. HELP, please.

1 REPLY 1
HP Recommended

@Specialist2

 

Welcome to the HP support community.

 

I understand that your printer is not printing from your computer, I am glad to assist you.

 

Did you try to print from a different application and check if that prints fine?

Meanwhile:-

This seems to be a driver issue, Uninstall the printer driver from the root level and reinstall the driver to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP Smart app to fix the issue

Click here to download.

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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