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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 01:35 PM

HP Recommended
Product: 8600 Pro
Operating System: Microsoft Windows 10 (64-bit)

Printer was working fine unti I tried replacing cartridges. Keep getting error message that printhead is missing or not properly installed. Tried all steps of troubleshooting guide. No Luck.

Did receive confirmation message on my computer that genuine HP cartridges were installed .

HP utility shows all cartridges are full.

2 REPLIES 2

‎03-13-2017 01:52 PM - edited ‎03-13-2017 01:54 PM

HP Recommended

Refer to the following link and do the basic troubleshooting steps.

http://support.hp.com/us-en/document/c04100778

 

 

 

 

I am a visitor.

‎03-13-2017 02:04 PM

HP Recommended

I have tried all these steps except for Replacing the Printerhead. It would be easier just buying a new printer that replacing the head.

Thanks for your reply.

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