Can't re-install latest printer software.

[Bruce518]

After updating to Windows 11, having issues with that which made me uninstall the HP software, I rolled back to Windows 10, and I can now neither uninstall the old, nor install the latedst Full_Webpack-40.15.1231-OJ4650_Full_Webpack (which I've downloaded and tried several times... After extracting, passing through the UAC prompt, the install launches.  I move through the license and other acknowledgments and when it gets to the point where it should install it comes up looking for a missing O4650x64.msi file in a %temp% folder that doesn't exist.  If I point it to the correct folder where it unpacked, it complains that its not a valid msi file.  If I launch setup of the MSI from the %temp% folder it unpacked into I get the same thing... 

This is frustrating, I've not been able to scan anything for two weeks.  Please don't suggest HP smart... It's not nearly as feature rich as the hpscan.exe program.  

Is there a way to correct this? Is there a way to forcibly eradicate all traces of the 4655 print accesories and install from scratch?  

[Dragon-Fur]

@Bruce518 

Welcome to the HP User Community.

Upgrading is hard on the File System - "rolling back" is just as hard on it.

Most installed software won't survive the process - printer software is particularly vulnerable to changes in the Windows version.

To start, the printer is supported in Windows 11 - and in Windows 10, too.

Windows 10 compatible HP printers

Windows 11 compatible HP printers

OK...

Unless the source of the problem is trapped deep in the Windows File System,

Yes, there is a way to check and remove left over "uninstalled" software pieces that might help.

Reference

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

Download and save the installation package to your computer.

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Next,

Check and Remove Section

Reminder: After all checks > If any changes are made > Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Back in Services …

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Installation – Full Feature Software

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• If the printer software is already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
• Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet 4655 All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Bruce518]

no dice... 

MS installer was no help.  

REVO uninstaller gagged on both a normal and a forcible attempt to uninstall.  

[Dragon-Fur]

@Bruce518 

That is unfortunate.

I always stop short of advising editing the registry.

The most likely solution is also one of the most unpopular:  Reload Windows

If I have anything else to offer, I'll post back.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[Bruce518]

no guts no glory mr dragon... I'm a seasoned tech supporting real, big computers that make the world go round.  No fear of regedit... I'm presently rummaging around the registry looking at the entries that would support uninstall.  Having survived a meltdown about this time last year when I upgraded to an SSD to find that my HDD couldn't be copied to the new SSD and further got rendered unbootable when I attempted to repair, if I have to get out the big hammer of reloading I will.  That is one way to clean up the messiness of a well used system.  Like Foghorn Leghorn, I keep my feathers numbers (frequent backups of vital stuff) against the very real possibility of having them all blown off by an unfortunate explosion (windows meltdown).  Ubuntu looks attractive... 

[Dragon-Fur]

@Bruce518 

I fully support doing whatever you can - and are willing to do - to accomplish the goal.

My own days in IT are long over - different world when responsible to "get it done".

Experts are bound by Community rules against suggesting (or providing) information that can (will) breach File System or hardware security.  Offer no harm and all that...

Backups are something the uninitiated do not understand.   

Sometimes losing data is inevitable - controlling the loss is the goal.

I have one Windows 11 system on which I used the in-place "upgrade" method.  I admit I was a bit careful about the upgrade - for example, I uninstalled the printer software and a couple of other software packages before I "upgraded".  All good and the File System seems fine.  If it blinks, though, it's getting reloaded. 

Other "on the side" places to check involve things you have already looked or are not relevant:

• Change the connection type to TCP/IP
•  Add printer using TCP/IP
• Make sure your Security software has not marked the printer software as prohibited or hostile.
• Network - Restart everything, including the router
• Check the router logs for anything "out of place"
• Set printer back to Network defaults and start over
• Assign the printer its own IP address
• Suspiciously unlikely, but worth a mention:  Reset / Restart the WIA service

NONE of these affect hidden, stubborn, not-working installation files, of course.

Possibly useful...

• Switch OFF Fast Start  (Personally, I don't use Fast Start and dislike it - Meh - personal decision)
• Use "Press and Pray" / Forced Reset to boot the system

For those reading:

Installation - Optional / Extras

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu:  TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Continue and answer prompts

===================================================================

Method - Create TCP IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Control Panel, from Devices and Printers

Right-Click the printer and Left-Click Printer Properties

Tab Ports

Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions

Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

===================================================================

Switch off / on Fast Start

Fast Start uses a "saved configuration" to more quickly start your computer.  

This is great until / if "something" is saved that should have been discarded during the boot sequence.

Switching off the option forces the computer to boot from the Windows Operating System and File System on the disk.

Settings   > System > Power and Sleep > Additional Power Settings

Choose what the power buttons do

Click Change settings that are currently unavailable 

Remove Check (clear box) Turn on fast startup (recommended)

Save

Next,

Close programs (for example, browsers, games, email) and close any open windows

Next,

Windows key + X + A (opens Cmd prompt as Admin)

When the command window opens, type / paste the following command and hit Enter:

shutdown /s /t 0

• Wait for the computer to shut down completely (a few seconds)
• Boot the computer > Log in > Wait around for a couple of minutes (yes, wait, do not rush) >
• Try shutting down the notebook from Windows key > Power

Optional

Switch ON the fast startup setting.

Dragon-Fur NOTE:

• Business Notebooks > Fast Boot setup may be enabled / disabled in the BIOS

Shut down the workstation > Power on, immediately tap-tap-tap F10 to enter the BIOS >

Advanced > Boot Options >

Check / Uncheck Fast boot > Save and exit

OR

Elevated command prompt - run the following command:

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

===================================================================

Forced Restart / Boot

IF a BIOS update is just stuck / stubborn / frozen-in-place half way through the update / boot process,

OR

If there are boot issues that prevent a complete or clean boot of the Operating System,

IF there is not actually anything wrong with the windows installation or the File System,

Then

The following procedure might resolve odd boot / install / update issues.

1. Unplug everything, including power and all other externally connected components
2. Press and hold down the power button for thirty (30) to forty (40) seconds
3. Release the power button
4. Plug in only basic components needed to start / boot the computer

• Desktop:  Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on).  Make sure Power is properly connected and all the way plugged in on both wall and machine.
• Notebook:  Connect AC Power.  Make sure Power properly connected and is all the way plugged in on both wall and machine.

1. Switch on the system with power button - Click power and release (as for normal boot)

Hoped for Results:

• System switches on, monitor active, mouse and keyboard responsive

If the issue was a "stuck" BIOS update:

• Screen shows the BIOS update window with choices:  cancel / update
• Wait several seconds; stare at it and contemplate actions.  (The process will continue on its own after about 10-20 seconds)
• BIOS update continues, completes, and reboots the system

When the system reboots,

1. Log in
2. Connect LAN (Ethernet)
3. Connect other components (USB, external webcam, speakers...)
4. General housekeeping (checks, more staring at it)

=================================================================================

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[Bruce518]

Thank you... I'll consider all that.. probably tomorrow.  

FWIW, this is not a case of not being able to see / talk to the printer.  I can ping it by name and IP.  I can sent prints to it.  When I'd upgraded to win 11, I surmounted one problem with hpscan not seeing the printer, I switched it from it's IP6 address to an ip4 addressed port.  

I think .... what I"m up again is likely that the uninstall info that might have lived in %temp% got whacked, and that's why my uninstalls fail, and I suspect that when it's trying to install the software over again, it wants to begin by uninstalling what's there.  I think I'll get a good backup this evening in case I need to restore...   I've moved from one computer to another many times at work and at home and not lost much.  I know there are lots of people who can't say that...   Then there was the time back about 1987 when I bought my first copy of Norton Utilities for my DOS 3.x system about 20 minutes after I'd said del *.* in a vital directory...   Live and learn. 

[Bruce518]

Well... After a lot of effort that rather made sense to me, I was able to expunge the old software and re-install it again.   What I did... 

- Attempted uninstall of each of the products that wouldn't uninstall and noted the folder paths they were trying to run msiexec to uninstall from.  

- I did read a bunch on what registry key paths the info that gets displayed in \control panel\programs\programs and features\uninstall.  HLKM\software\Microsoft\windows\current version\uninstall is but one of the locations that contributes to the list of installsed applications.  I found this out because after my first round of cleanup there were still several programs left installed in the list.  

- I deleted all related files (based on name and installed date) under %programdata%, %appdata%, \program files, \program files x86 AFTER making backups of them.  

- I searched the entire registry for all keys that contained three unique named uninstall folders and found a whole bunch that contained them.  I made backups of each one and bid them all adieu in turn.   There were a lot in other paths, all generally under variations on that path, but including wow6432 and other toplevel paths.  

Fair warning for those who do not have significant experience with Windows and regedit...  If the path and system variable details above don't make any sense to you, this is probably not something that you should attempt on your own.  I assume no risk from anyone reading my musings above... 

[Dragon-Fur]

@Bruce518 

Excellent.  Well done.

Yes, editing the Registry can be risky - That said, doing so is also quite useful, particularly when the OS has been changed to the extent necessary when the version of Windows is changed.   I also agree with hand-editing.  "Clean up" software might work but it can also include a bit of "overkill" and might damage structures in the Registry.   Yes, that is old information - I have not used any of this software for years and maybe it is better than it was.  Hand editing is certainly more precise.

Exporting the entire Registry (making a backup before changes) is the only thing I'd add to your description.

(Apologies if you did include this and I missed it.)

I am glad it worked out.

Happy Printing.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"