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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2017 08:20 AM

HP Recommended
Product: HP Designjet T520
Operating System: Microsoft Windows XP

 I have a Designjet T520 and it was installed and working. Something happened and I reinstalled it from the most recent drivers. However I can't remove the old printer. Everytime I try it crashes the Print Spooler and refers to hpihstio.dll, which doesn't appear to be installed.

 

How can I remove this broken printer?

 

If I install hpihstio.dll will that help and if so where can I find hpihstio,dll?

1 REPLY 1

‎04-07-2017 11:21 PM

HP Recommended

Hi,

 

Please repair the Windows XP on your laptop/PC and get .dll missing file after that try to download the below printer driver: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5263085&swLangOid=8&swEnvOid=228

 

I would suggest https://support.hp.com/us-en/document/c02259020

 

https://support.hp.com/us-en/document/c02205477

 

Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

Once the computer is in clean boot mode, I would suggest reinstalling the https://support.hp.com/us-en/document/c02073861

 

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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