• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2017 06:22 AM

HP Recommended
Product: Photosmart C5280
Operating System: Microsoft Windows 7 (32-bit)

I am trying to scan with Windows 7 Fax and Scan software.

Created profile. I am trying to scan and after a while I get a message that it was impossible to scan,

All software is updated. 

Thanks in advance!

 

3 REPLIES 3

‎02-22-2017 09:50 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try this:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

More scanning tips.

 

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

‎02-22-2017 10:39 AM

HP Recommended

Hi GreenTurtle!!

I followed your suggestions and installed succesfully HP Extended Scan.

When I try to use it, I get an error message that it can´t find an HP Scanning device.

I know I am missing that driver (I tried to use Windows 7 scan programs, even "Paint") so if I am expecting suggestions.

 

 

 

‎02-22-2017 05:07 PM

HP Recommended

Hi @Maria57,

 

Please use this link to download and install your software (for Win 7 32-bit):

 

http://support.hp.com/us-en/drivers/selfservice/hp-photosmart-c5200-all-in-one-printer-series/320446...

 

You may change the Operating System if needed.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.