Can't stop separator page

[larrygoodm]

I have gone into printer properties and gone to advanced.  I can see the print seperator page chosen but it is greyed out so I can't change it.  This printer is connected to a W10 computer and shared to a W7.  Any way to disable the seperator page?

[dansdaduk]

>> ...  it is greyed out so I can't change it ...

Which perhaps suggests that you are not logged in to a user which has administrative privileges. 

[larrygoodm]

Since this post I was able to get into the seperator buttonl.  There is no pseperator page listed and no option to disable the seperator page.

[larrygoodm]

Sorry if there was confusion.  I am now logged in as administrator.  I can click on the seperator button but there is no document listed and there is no option to disable the seperator.

[dansdaduk]

>> ...  I can click on the seperator button but there is no document listed and there is no option to disable the seperator ...

Which would imply that the page which is being printed is not a Windows spooler separator page.

It could perhaps be:

• A unix/linux separator page (if the print request is being routed from such a machine via your PC)?
• A page which is generated on the printer itself; some machines have options to print such pages (e.g. LPD banner pages), although I doubt that the OfficeJet 8600 has this feature.
• Some other type of page: e.g. a Microsoft Word 'document information page'.

If you post an image of a sample page (with any personal infomation scrubbed out), it might be clearer what type of page it is.

Use the Insert/edit image button  to add an image to a reply; bear in mind that such images can take a number of hours to be "approved" before they become visible to others.

[larrygoodm]

The seperator page is completely blank.  This is from a W10 computer that is directly connected to the printer. 

[dansdaduk]

>> ... The seperator page is completely blank ...

Then why do you think that it is a separator page?

Perhaps each of your documents starts or ends with a blank page, due to an embedded formfeed character?

... or perhaps you have an option set, for the Print processor associated with the printer instance, to add a FormFeed character; for example (this is for a Laserjet M475dn - i don't have access to any OfficeJet printers):

[larrygoodm]

I will take a look at this.  I know the form feed charachter in the document isn't the case.  All of them print fine to our other printer.

Thank you,

[larrygoodm]

Just got back with the client and, magicly, as of today, it is no longer sending the blank page.  Thank you for your help.  The odd part is no-one has changed anything.