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‎01-27-2022 01:22 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

I’ve just cancelled instant ink. I’ve tried to put in my own cartridges but the printer says there not communicating properly. 
I put the instant ink back in again and it’s fine now. When can I insert my own cartridges 

1 REPLY 1

‎02-07-2022 05:16 AM

HP Recommended

Hi @Michael6927,

 

I'd like to help!

 

I understand you would like to know when you can install the regular ink cartridge after cancellation.

 

HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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