Cancelled account still charged but can't print

[Deladie]

I am in Germany and had enrolled in instant ink. I cancelled my account because I was going to be out of the country for an extended period, but that fell through. I am still getting charged for the account but my printer still operates under the cancelled state--it doesn't print. How do I either get my money back or the printer to work? German HP contact number not working

[Jay_G24]

Hi @Deladie,

I'd like to help!

I understand you canceled your account and are still being charged.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!