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Student
Posts: 1
Member Since: ‎12-05-2014
Message 1 of 2 (6,714 Views)

Cannot Receive faxes "result: comm error 232"

Device:   LaserJet Pro 200color MFP  M276mw

Product # CF145A

This fax is not connected to a computer. Just stands alone to its own dedicated fax line.

 

 

 

Will send faxes out, but cannot receive them.  Error Message is always "Comm error 232"

 

I have tried turning off ECM to correct this problem, but error persists.

 

Have sent faxes out with no problem however, no luck in receiving from two different sources.  

 

 

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Retired
Posts: 16,806
Member Since: ‎09-03-2013
Message 2 of 2 (6,687 Views)

Re: Cannot Receive faxes "result: comm error 232"

[ Edited ]

Hi @Vibe2J ,

 

I see that you are having issues receiving faxes and you are using a dedicated fax line. I would like to help you out today.

Run a fax test.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.

You should get 4 passes.

 

Check these settings for the fax:

Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.

Go to wrench icon/service menu/fax service/clear saved faxes.

 

If you are still having issues, then follow this document.

Cannot Send or Receive Faxes.

 

Sorry for all the questions, but it will help to resolve this issue quicker.

Did the fax test pass?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using a filter?
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?

 

Have a nice day!
Thank You.

Gemini02

I work on behalf of HP

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